COVID-19 (Coronavirus) Response Updates

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Phase III: Reopening

(Posted July 21, 2020)
As of Wednesday, July 1, 2020, we have moved into Phase 3 of reopening. We will continue to follow the directions of the Governor.

We will be adhering to the mandate requiring masks in a public place if the order is still in place. Our staff members will be required to wear a mask while inside the building and we ask that members do the same.

We will continue to open our lobbies with minimum traffic to allow for social distancing.

We encourage our members to continue to use the alternate ways of doing business with us that they have over the past few months.

Our Drive Thru lanes are still optimal for simple transactions. Payments and transfers can be made on Online24/Bronco Mobile. Payments and deposits can be dropped in the night drop. Deposits, withdrawals, and transfers can be made at our ATMs. We realize that some of this technology is unfamiliar to our members and we want to make sure that you are comfortable using it. Should you need assistance on learning how to use any of these alternate ways of conducting business with us, please call us at 757.569.6000 and we will be happy to assist and show you how.

Phase II: Reopening

(Posted June 3, 2020)
We will be moving into Phase II of reopening as of Monday, June 8, 2020. We will continue to follow the directions of the Governor.

We will be adhering to the mandate requiring masks in a public place if the order is still in place. Our staff members will be required to wear a mask while inside the building and we ask that members do the same.

We will re-open our lobbies with minimum traffic to allow for social distancing.

We encourage our members to continue to use the alternate ways of doing business with us that they have over the past few months.

Our Drive Thru lanes are still optimal for simple transactions. Payments and transfers can be made on Online24/Bronco Mobile. Payments and deposits can be dropped in the night drop. Deposits, withdrawals, and transfers can be made at our ATMs. We realize that some of this technology is unfamiliar to our members and we want to make sure that you are comfortable using it. Should you need assistance on learning how to use any of these alternate ways of conducting business with us, please call us at 757.569.6000 and we will be happy to assist and show you how.

Economic Impact Payments

(Posted April 15, 2020)
We are processing automatic deposits for Economic Impact Payments as quickly as we receive them. If you filed taxes in either 2019 or 2018, no further action is needed. The IRS will use direct deposit information available for those returns. If no direct deposit information is available, a paper check will be mailed to you. We are unable to provide you with specific answers regarding when your payment will arrive or what account it will be deposited into, so please only use our Call Center for non-Stimulus Payment questions or concerns.

You’re eligible for a Stimulus Payment if you…

• are a U.S. citizen or permanent resident who filed federal income taxes for 2018 or 2019 if you meet the income thresholds; or
• receive Social Security retirement, disability (SSDI), or survivor benefits; or
• receive Railroad Retirement benefits.

You can visit the IRS Economic Impact Payment Information Center for more information.

Small Business Assistance

(Posted April 8, 2020)
We are very sensitive to what our small business partners are going through during this time. If you have a business loan through Bronco Federal Credit Union and you need support and guidance, please contact our Business Services Department. We’ll do whatever we can to help you through this period.

If you’re looking for a Small Business Administration (SBA) loan or program, we’re not equipped to offer them at this time. While we are not set up to handle these in-house, we can help point you in the right direction:

• The SBA’s Disaster Assistance page lists loan programs and assistance.
• Here’s a list of Virginia lenders for SBA loans, including the loans and programs from the CARES Act.
• Here's a list of the small business assistance programs created under the CARES Act.
• And the U.S. Chamber of Commerce has created a Coronavirus Small Business Guide with articles and resources for small business owners.

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Easing your financial stress

(Posted March 30, 2020)
We understand the coronavirus outbreak is causing financial difficulties for many of our members. As your trusted financial partner, we want to provide assistance to those who need it, but we do not want to assume that a one-size-fits-all relief strategy is going to be right for everyone.

With that in mind, we are offering the following:

• No early withdrawal fees on Share Certificates or Christmas Club Accounts, from now through June 30, 2020. After this period regular withdrawal penalties will apply.¹
• Skip-A-Payment availability for all loans will be determined on a case-by-case basis. Email us at loanskips@broncofcu.com and leave us your name and best contact phone number.
• Bronco is giving you 90 days to make your first payment on any new vehicle or personal loan from now until June 30, 2020.² If you have a vehicle loan with another lender, talk to us about refinancing it through Bronco. We may be able to free up extra money for you on your monthly payments.
• For the bill that is due in May, we are offering Skip-A-Payment for all Bronco VISA^® Credit Card balances. You will not be required to make a payment on your Bronco VISA^® Credit Card that would normally be due May 6, 2020.³
• Bronco is working on a special offer for all Bronco VISA^® Credit Cards. Once fully in place, all new purchases, balance transfers and cash advances made between May 1 and December 31, 2020 will receive a special 2.99% APR.⁴ This rate will apply until all charges made between May 1 and December 31, 2020 have been paid in full. Bronco is also offering no cash advance or balance transfer fees between May 1 and December 31, 2020.⁵
• You will still earn UChoose Rewards on all purchases made with your Bronco VISA^® Platinum Credit Card. You can redeem these points for VISA^® Gift Cards (and many other gift cards), if you’re looking for ways to stretch your budget.

If you have any questions about any of the above relief programs, feel free to call us at 757.569.6000 during normal business hours

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Cancellations and Postponements

(Posted March 23, 2020)
In order to reduce the risk of spreading the coronavirus, we are postponing our Annual Meeting. The new date will be posted once we determine when it will be safe to reconvene. The Shred It/Electronic Recycling event we had scheduled for Wednesday, April 29th at the Stewart Drive office will also be rescheduled for another time. Stay tuned for additional information on these events, and on how we will be handling our 2020 Scholarship submission deadline.

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Coronavirus Office Lobby Closings

(Posted March 19,2020)
Due to the National State of Emergency and an abundance of caution for our members and our employees, we have decided to close our office lobbies as of Friday, March 20, 2020.

Our drive-thru lanes will be opened from 8:00AM-5:00PM Monday through Thursday and 8:00AM-6:00PM on Friday to serve our members. For members that need to have direct communication with us please call us at 757.569.6000 or email us at info@broncofcu.com.

In addition, we have temporarily increased the cash withdrawal limit on our VISA^® Debit Cards to $500 per 24-hour period.

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How We're Handling the Coronavirus

(Posted March 13, 2020)
We understand news circulating about the coronavirus can be unsettling for everyone, so we are taking the necessary precautions to make sure our members and employees are as safe as possible. We are closely monitoring and following the guidance being provided by health agencies tracking the virus and are implementing their recommendations in our branches.
For the time being we will be instructing our employees to refrain from shaking hands or otherwise coming in direct contact with members during your visit. We will also be regularly using disinfectant to wipe down frequently touched surfaces such as door handles and counter tops.
We encourage you to take advantage of our online and mobile banking services if you do not need to visit a branch. Our ATMs are available for cash withdrawals. We also encourage you to protect yourself by:

• Frequently washing your hands with soap and water for at least 20 seconds
• Avoiding touching your eyes, nose and/or mouth
• Staying home if you feel symptoms of the virus
• Covering your coughs and sneezes with a tissue, then throwing the tissue away
• Using an alcohol-based hand sanitizer
• Avoiding close contact with others who are ill

If you have any questions, give us a call at 757.569.6000 or toll-free at 800.667.BFCU (2328). You can also use our Call24 feature at 757.569.6001.

Let us know what you need.
If the spread of the coronavirus affects you financially, we're here to help. Get in contact with us and let us help you figure out a plan.

Your funds are safe.
As a reminder, your funds on deposit with Bronco Federal Credit Union are safe. We are well-capitalized and financially strong, and your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith of the United States Government. You can estimate your share insurance by using this tool.

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Coronavirus Phishing Scam

(Posted March 13, 2020)
Be aware that scammers are using the coronavirus outbreak to take advantage of people through phishing emails. These emails will claim to be from legitimate organizations with information about the coronavirus, requesting that you click on links or attachments for details. We encourage you to always identify the sender, avoid any emails that encourage you to “act now,” and never respond to a message directly. If you need legitimate, up-to-date information on the latest coronavirus news, please visit these sites instead:

• Centers for Disease Control and Prevention
• World Health Organization (WHO)
• National Institutes of Health