(Posted July 21, 2020)
As of Wednesday, July 1, 2020, we have moved into Phase 3 of reopening. We will continue to follow the directions of the Governor.
We will be adhering to the mandate requiring masks in a public place if the order is still in place. Our staff members will be required to wear a mask while inside the building and we ask that members do the same.
We will continue to open our lobbies with minimum traffic to allow for social distancing.
We encourage our members to continue to use the alternate ways of doing business with us that they have over the past few months.
Our Drive Thru lanes are still optimal for simple transactions. Payments and transfers can be made on Online24/Bronco Mobile. Payments and deposits can be dropped in the night drop. Deposits, withdrawals, and transfers can be made at our ATMs. We realize that some of this technology is unfamiliar to our members and we want to make sure that you are comfortable using it. Should you need assistance on learning how to use any of these alternate ways of conducting business with us, please call us at 757.569.6000 and we will be happy to assist and show you how.
(Posted June 3, 2020)
We will be moving into Phase II of reopening as of Monday, June 8, 2020. We will continue to follow the directions of the Governor.
We will be adhering to the mandate requiring masks in a public place if the order is still in place. Our staff members will be required to wear a mask while inside the building and we ask that members do the same.
We will re-open our lobbies with minimum traffic to allow for social distancing.
We encourage our members to continue to use the alternate ways of doing business with us that they have over the past few months.
Our Drive Thru lanes are still optimal for simple transactions. Payments and transfers can be made on Online24/Bronco Mobile. Payments and deposits can be dropped in the night drop. Deposits, withdrawals, and transfers can be made at our ATMs. We realize that some of this technology is unfamiliar to our members and we want to make sure that you are comfortable using it. Should you need assistance on learning how to use any of these alternate ways of conducting business with us, please call us at 757.569.6000 and we will be happy to assist and show you how.
(Posted April 15, 2020)
We are processing automatic deposits for Economic Impact Payments as quickly as we receive them. If you filed taxes in either 2019 or 2018, no further action is needed. The IRS will use direct deposit information available for those returns. If no direct deposit information is available, a paper check will be mailed to you. We are unable to provide you with specific answers regarding when your payment will arrive or what account it will be deposited into, so please only use our Call Center for non-Stimulus Payment questions or concerns.
You’re eligible for a Stimulus Payment if you…
You can visit the IRS Economic Impact Payment Information Center for more information.
(Posted April 8, 2020)
We are very sensitive to what our small business partners are going through during this time. If you have a business loan through Bronco Federal Credit Union and you need support and guidance, please contact our Business Services Department. We’ll do whatever we can to help you through this period.
If you’re looking for a Small Business Administration (SBA) loan or program, we’re not equipped to offer them at this time. While we are not set up to handle these in-house, we can help point you in the right direction:
(Posted March 30, 2020)
We understand the coronavirus outbreak is causing financial difficulties for many of our members. As your trusted financial partner, we want to provide assistance to those who need it, but we do not want to assume that a one-size-fits-all relief strategy is going to be right for everyone.
With that in mind, we are offering the following:
If you have any questions about any of the above relief programs, feel free to call us at 757.569.6000 during normal business hours
(Posted March 23, 2020)
In order to reduce the risk of spreading the coronavirus, we are postponing our Annual Meeting. The new date will be posted once we determine when it will be safe to reconvene. The Shred It/Electronic Recycling event we had scheduled for Wednesday, April 29th at the Stewart Drive office will also be rescheduled for another time. Stay tuned for additional information on these events, and on how we will be handling our 2020 Scholarship submission deadline.
(Posted March 19,2020)
Due to the National State of Emergency and an abundance of caution for our members and our employees, we have decided to close our office lobbies as of Friday, March 20, 2020.
Our drive-thru lanes will be opened from 8:00AM-5:00PM Monday through Thursday and 8:00AM-6:00PM on Friday to serve our members. For members that need to have direct communication with us please call us at 757.569.6000 or email us at info@broncofcu.com.
In addition, we have temporarily increased the cash withdrawal limit on our VISA® Debit Cards to $500 per 24-hour period.
(Posted March 13, 2020)
We understand news circulating about the coronavirus can be unsettling for everyone, so we are taking the necessary precautions to make sure our members and employees are as safe as possible. We are closely monitoring and following the guidance being provided by health agencies tracking the virus and are implementing their recommendations in our branches.
For the time being we will be instructing our employees to refrain from shaking hands or otherwise coming in direct contact with members during your visit. We will also be regularly using disinfectant to wipe down frequently touched surfaces such as door handles and counter tops.
We encourage you to take advantage of our online and mobile banking services if you do not need to visit a branch. Our ATMs are available for cash withdrawals. We also encourage you to protect yourself by:
If you have any questions, give us a call at 757.569.6000 or toll-free at 800.667.BFCU (2328). You can also use our Call24 feature at 757.569.6001.
Let us know what you need.
If the spread of the coronavirus affects you financially, we're here to help. Get in contact with us and let us help you figure out a plan.
Your funds are safe.
As a reminder, your funds on deposit with Bronco Federal Credit Union are safe. We are well-capitalized and financially strong, and your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith of the United States Government. You can estimate your share insurance by using this tool.
(Posted March 13, 2020)
Be aware that scammers are using the coronavirus outbreak to take advantage of people through phishing emails. These emails will claim to be from legitimate organizations with information about the coronavirus, requesting that you click on links or attachments for details. We encourage you to always identify the sender, avoid any emails that encourage you to “act now,” and never respond to a message directly. If you need legitimate, up-to-date information on the latest coronavirus news, please visit these sites instead:
1After June 30, 2020, the 6 and 12 month certificates will have an early withdrawal penalty of 91 days dividends. The 24, 36, 48 and 60 month certificates will have an early withdrawal penalty of 180 days dividends. Christmas Club accounts have a $25 early withdrawal fee.
2Interest will begin to accrue from the day you receive the loan proceeds. Refinances of existing Bronco loans must have $1,000 new money to qualify.
3Interest will continue to accrue on the outstanding balance.
4APR=Annual Percentage Rate. Existing balances and new purchases, balance transfers and cash advances made after 12/31/2020 receive the existing annual percentage rate on the Bronco VISA® Credit Card account. Annual percentage rates range between 9.75% APR- 12.75% APR.
5Future payments will be applied first to existing balances. Fees after 12/31/2020- Cash advances $5- Balance Transfer $5 except on new Bronco VISA Cards. The balance may be no less than $100 for each card balance transferred.