During these turbulent times, our members have been asking for additional security for their Bronco debit
and credit cards
. We’ve heard you and have taken action by launching text messaging for fraudulent or suspicious transactions.
When suspicious activity is suspected, you’ll receive a text message to check if the transaction is valid. Respond YES, and you’ll receive another text saying it’s okay to continue using your card. Respond NO, and the card will be immediately locked from further use, and we’ll provide a phone number for you to call for additional instructions.
Verifying suspicious activity as valid upfront will eliminate the need for you to call us to request an override on a locked transaction, saving you both time and money. And on the flip side, immediately locking your card when a transaction is fraudulent will prevent additional fraud, which saves us all time and money.