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Hometown Heroes: Monica Clarke

Our teammates really make the difference in providing a quality member experience. So, we thought it would be great to introduce you to the people who give you that “Welcome Home” feeling every time you stop by any Bronco office. In this issue, we’d like to introduce you to Monica Clarke.

Monica is a Member Service Representative (MSR) in our Suffolk office and has been with Bronco since 2008. Her job is to open new accounts, recommend services to Bronco members that can help them reach their financial goals, and she also processes loan applications.
Read her full interview

Take some time to enjoy summer

Vacation or staycation, make the most of your summer plans with a Bronco VISA® Platinum Credit Card. It’s perfect for making online flight, hotel and rental car reservations, or you can use it to purchase all the things you’ll need to host the perfect backyard barbecue.

In addition to getting a great low rate and being protected by Card Valet®, you’ll also receive uChoose Rewards Program points that you can use toward future vacation or entertainment plans.
Soak up more summer

Hanging up on unwanted phone calls

Many of us have been subjected to those annoying phone calls from illegal scammers trying to sell something, steal your identity or extort money by claiming to be from the IRS or other government agencies.

According to estimates, scammers and thieves use computerized systems to make approximately 4 billion calls a month in the U.S. These are known as robocalls since they are recorded messages sent by auto-dialers.

While some of these calls are legal—such as those from the Red Cross or local politicians—many are not. But there are steps you can take to limit those calls from coming to you, thereby keeping your personal information protected:
  1. Don’t answer calls from numbers you don’t know. That tells the robocall system the line is valid. If the call is important, someone will leave a message.
  2. Learn what tools your carrier (such as AT&T®) offers by contacting them directly.
  3. Use call blocking solutions on your phone.
  4. And most importantly, remember that Bronco and every other legitimate business or government agency out there will never call you to ask for personal information.
Here's more help from the Federal Trade Commission

Find more to explore

You may already know that we offer great low rates and a variety of excellent terms on Vehicle Loans*. Now that summer is here, you can use one of these loans to purchase an ATV and/or personal watercraft if you’re pining to blaze a new trail through our forests or jet along our rivers and bays.

What you might not know is that you can use our loans for a variety of other summer fun items, such as a golf cart, or even to put up a new storage shed to store all your gear in. If you have the urge to explore, chances are we can help you get into the loan and get you out there.
Ready to find what’s out there?
*Loans subject to credit and collateral requirements. Not all will qualify.

Scams targeting older members

Criminals often target people over 60 because seniors are often financially secure and tend to be more trusting. Five million older Americans are scammed out of an estimated $36.5 billion annually. Here are a few tactics scammers are using:
  • The Grandparent Scam: A scammer poses as a grandchild and asks for money.
  • The Puppy Scam: A criminal posts a picture of an adorable puppy that needs medical treatment or is in a bad situation and needs to be rescued immediately.
  • The Tech Support Scam: A scammer calls and offers to resolve a problem with the target's financial account or license renewal.
Not all scams happen over the phone or Internet. Someone may approach you in a parking lot saying they have found a large sum of money and are willing to split it if both parties put in “good faith” money first. The criminal then switches bags and walks away with all the cash.
Stay safe—read more about these and other popular scams

Holiday Closings

Bronco's offices will be closed in observance of the following holidays:
Labor Day – Monday, September 5, 2022
Columbus Day – Monday, October 10, 2022

Bronco Locations

Main Office
135 Stewart Drive
Franklin, VA 23851
Lobby Hours: • Monday: 8:00 am to 5:00 pm
• Tuesday: 8:00 am to 5:00 pm
• Wednesday: 9:30 am to 5:00 pm
• Thursday: 8:00 am to 5:00 pm
• Friday: 8:00 am to 5:00 pm
Drive-Thru Hours: • Monday: 8:00 am to 5:00 pm
• Tuesday: 8:00 am to 5:00 pm
• Wednesday: 9:30 am to 5:00 pm
• Thursday: 8:00 am to 5:00 pm
• Friday: 8:00 am to 6:00 pm

Real Estate Services and Drive-Thru
206 E. Second Avenue
Franklin, VA 23851
Office Hours: • Monday: 9:00 am to 5:00 pm
• Tuesday: 9:00 am to 5:00 pm
• Wednesday: 9:30 am to 5:00 pm
• Thursday: 9:00 am to 5:00 pm
• Friday: 9:00 am to 5:00 pm
Drive-Thru Hours: • Monday: 9:00 am to 5:00 pm
• Tuesday: 9:00 am to 5:00 pm
• Wednesday: 9:30 am to 5:00 pm
• Thursday: 9:00 am to 5:00 pm
• Friday: 9:00 am to 6:00 pm

Suffolk Office
3075 Godwin Boulevard
Suffolk, VA 23434
Lobby Hours: • Monday: 9:00 am to 5:00 pm
• Tuesday: 9:00 am to 5:00 pm
• Wednesday: 9:30 am to 5:00 pm
• Thursday: 9:00 am to 5:00 pm
• Friday: 9:00 am to 6:00 pm
Drive-Thru Hours: • Monday: 8:30 am to 5:00 pm
• Tuesday: 8:30 am to 5:00 pm
• Wednesday: 9:30 am to 5:00 pm
• Thursday: 8:30 am to 5:00 pm
• Friday: 8:30 am to 6:00 pm
135 Stewart Drive, Franklin, VA 23851
757-569-6000 | www.broncofcu.com

Equal Housing Lender    |    Federally insured by NCUA