A new online and mobile banking experience is here! Learn More
Skip-A-Pay is easier than ever! Now available to process online. Click to get started.
X
FULL JUMBO (1800) XXXL (1497 - 1799) XXL (1281 - 1496) XL (960 - 1280) LG (840 - 959) MD (600 - 839) SM (480 - 599) XS (0 - 479)
Search
Join Bronco Rates and Loan Applications Make a Payment Contact Us
Routing #251480592
Rates and Loan Applications Calculators Contact Us
Routing #251480592
Forgot User ID | Forgot password | |
What's Happening

Fraud Resource Center

Related Pages

Stay one step ahead of scammers.

Fraud is something we are constantly vigilant about. Identifying ways to help our members protect themselves from identity theft, debit and credit card fraud, check fraud and a variety of scams is always our top priority.

Remember, never give out personal information over the phone unless you trust the person you are speaking with. Avoid clicking on links in suspicious emails and websites. If you ever have any doubts about unsolicited contacts, play it safe and check the validity before you take any action.

General Tips

  • Create Strong Passwords: Use a mix of letters, numbers and symbols in your passwords, and avoid using easily guessed information like birthdays or names.
  • Do Not Share Sensitive Information: Never share your passwords, usernames, PINs or one-time access codes with anyone, even if they claim to be from a trusted institution.
  • Update Software Regularly: Make sure your devices’ software and apps are up to date. These updates often include security patches that protect you from new threats.
  • Keep Your Contact Information Updated: Ensure your financial institutions have your current contact information so they can reach you promptly in case of suspicious activity.
  • Use Reliable Resources for Alerts: Stay updated on fraud by visiting resources such as:
  • Be Cautious of Unsolicited Contact: Always be skeptical of calls, emails or messages that pressure you to act quickly, especially if they involve providing personal information or making a payment.
    • Tip
      If you get a suspicious call from a company or financial institution, hang up and call them back using a verified phone number to confirm if it’s legitimate.
  • Recognize Various Scam Methods: Scams can happen through many channels, including:
    • Mail
    • Email
    • Phone calls
    • Text messages
    • Social media

Reporting Fraud

If you believe you’ve encountered fraud or have been a victim of a scam, it’s important to report it. You can do so easily through the following resources:

Types of Scams to Watch Out For

Below are common scams that target consumers. Each of these scams can have devastating effects if you’re not careful. Click on each for more information.

1. Romance Scams
These scams often occur on dating sites or social media, where scammers pretend to be interested in a romantic relationship to gain your trust, and eventually your money or personal information.
2. Grandparent Scams
Scammers impersonate a loved one, typically a grandchild, claiming they are in urgent need of financial help due to an emergency.
3. IRS Phone Scams
Fraudsters pose as IRS agents, threatening legal action unless immediate payment is made for "unpaid taxes." Remember, the IRS will never demand immediate payment or ask for personal details over the phone.
4. Lottery/Sweepstake Scams
You may receive a call or email claiming you’ve won a prize, but to collect, you need to pay fees or provide personal information. Legitimate sweepstakes never require payment upfront.
5. Phishing/Vishing/Spoofing
  • Phishing: Fraudulent emails that appear to come from legitimate sources, trying to get you to click on malicious links or provide sensitive info.
  • Vishing: A phone call phishing scam where scammers trick you into sharing personal info over the phone.
  • Spoofing: Scammers disguise their caller ID to appear as if they’re calling from a trusted source.
6. Microsoft Tech Scam
A scammer pretends to be from Microsoft or another tech company, telling you there’s a problem with your computer and asking for remote access. They may then steal your information or install malicious software.

Stay Vigilant

Remember, scammers are always developing new tactics, so it’s crucial to stay alert and trust your instincts. If something feels off or too good to be true, it probably is. Always double-check before providing any personal or financial information, and when in doubt, hang up or delete the message. Your safety is in your hands, and we’re here to help!