Bronco News & Promotions

New ID Verification for Shared Branching Services

At Bronco Federal Credit Union, we understand how crucial it is to help protect you from account takeover fraud. That’s why we are introducing a new ID verification measure for members using Shared Branching services out-of-state. This new fraud prevention step ensures that it’s YOU trying to access your account, not an imposter.

What Does This Mean for You?

Starting May 1, 2025, when using Shared Branching services out-of-state—whether you’re a Bronco Federal Credit Union member visiting another credit union in network or a member of another credit union coming to our Godwin branch (our Shared Branch location)—you’ll need to complete a quick ID verification process. This added step helps ensure your account remains secure and only authorized individuals can access it.

How to Complete the ID Verification:

1. Scan the QR Code – Use your smartphone to scan the QR code below or visit verify.coop.org.
2. Select Your Credit Union – Choose Bronco Federal Credit Union from the drop-down list.
3. Enter Your Information – Input your account number and the last four digits of your Social Security number.
4. Upload Your ID – Upload a clear photo of your government-issued ID (front and back)
   Your ID will be securely stored and can be reused for future transactions
5. Take a Selfie – Take a selfie for verification.
   When asked if you want to remember this device for a quicker process next time? Choose Yes.
6. Receive Your Passcode – Once verified, you will receive a one-time passcode. Show this passcode to the teller at the Shared Branch location.
   Your passcode will be valid for 20 minutes, so please make sure to use it before it expires.

Why This Change?

This additional layer of authentication is part of our commitment to protecting your accounts and personal information. With account takeover fraud on the rise, this new fraud prevention measure ensures that it’s YOU trying to access your account, not an imposter.

Effective May 1, 2025

This new process will go into effect on May 1, 2025. Starting on this date, we encourage you to complete the verification process ahead of time, before you visit the credit union. This will make your in-branch experience faster and smoother when you use Shared Branching services.

We appreciate your understanding as we roll out this new process. If you have any questions or need further assistance, feel free to contact us!