All posts by jelewis8

Hometown Heroes – West Bryant

Our teammates set us apart, bringing that warm, familiar feeling to life every time you walk through the doors at Bronco. To help you get to know them better, we spotlight a team member in each Hometown newsletter.

This issue’s Hometown Hero is someone who has been part of the Bronco family for 22 years: West Bryant, our Senior Mortgage Originator.

For more than two decades, West Bryant has helped Bronco members feel at home every step of the way. As Senior Mortgage Originator, he guides members through buying or building a home with personalized service, industry knowledge and careful attention to detail. A Southampton County native, West takes special pride in serving the community where he grew up, often helping the children of members he has known for years.

Learn more about West, his journey at Bronco and what inspires him every day.

Can you tell us about your role and what you enjoy most about your job?

I am the Senior Mortgage Originator here at BFCU. What I enjoy most about my job is helping members find or build their homes and working with them throughout the process, from application to closing. I also enjoy and value the relationships I have built with the builders and realtors over the years, and I try to provide them with excellent service.

How long have you been with Bronco? What led you to join the team?

22 years. I started here as summer help after my sophomore year of college. I started full-time in the real estate department in March of 2007 after graduating from undergrad and have been in my current role since July 2009. I ventured towards the real estate side as I have always been interested in housing. While in high school, I worked for contractors and also a local plumber/electrician, which gave me a good base of knowledge in the construction industry.

What makes you good at what you do?

Paying attention to detail, staying up-to-date on loan products and how they apply to our members and having a good knowledge of the housing industry and construction process.

What do you think draws people to Bronco?

The small-town feel and personalization. I’m able to serve and help the members of the community where I grew up. I’m a native of Southampton County and enjoy helping people that I have known for years. I am now helping some of those members’ children, which is awesome to see!

What does Bronco’s “Welcome Home” tagline mean to you?

That you will receive a personalized experience when obtaining your mortgage. To me, home is where you should be most relaxed. This is the type of scenario I try to provide to our members. Buying or building a home can be stressful and overwhelming without considering the financing side. If I can make that process easy and worry-free, I feel like I have presented that “home-like” feel to our members.

What do you enjoy doing outside of work?

The main thing I enjoy most outside of work is spending time with my family. I have an awesome wife and I am lucky enough to be called Dad by two great kids. We enjoy doing most of our activities together as a family.

I also serve in the community through our church, local Ruritan club and coaching baseball.

I also enjoy spending time on our family farm with our cows, donkeys and chickens. If we do get any more free time, we enjoy spending it at the beach or the lake, hanging out with family and friends!

Digital Banking Getting Started: Video Training

New to our digital banking platform? These short videos walk you through some of the most common tasks members ask about. More topics will be added over time, so check back for updates.

Basic Navigation

Get a quick overview of the platform layout and how to find your way around — a great starting point before diving into the other tutorials.

Internal Transfers & Payments

Learn how to move money between your own accounts — like transferring from Savings to Checking — or make a payment from a Bronco account toward a loan or credit card.

Good to know: The steps shown in this video are the same whether you’re using the mobile app or logging in on a desktop computer.

Managing Your Cards

See how to load your debit and credit cards into the platform, then view recent transactions, turn a card on or off, and set up alerts.

Good to know: You can also use this same area to activate a new card as soon as it arrives.


Viewing Account Transactions

On mobile: Log in and simply click on the account you’re wanting to view transactions for.

On desktop: Log in and click Account Details on the account you’re wanting to see the full list of transactions for.

The new Bronco Digital Banking experience is live!

This upgrade has been designed to make your digital banking experience more modern, intuitive, and easy to manage your accounts, along with providing enhanced tools and features designed to make your everyday banking secure and seamless.

The new platform is now live. All members will need to re-enroll using their social security number, date of birth and cell or email.

Note: Our Call Center will have extended hours for the week of July 20th-24th until 6:30pm to help with any enrollment or access questions you may have.

The new Digital Banking platform offers members:

  • Seamless Banking
    A more consistent experience across desktop and mobile.
  • Self-Service Tools
    Reset passwords, unlock accounts, access Skip-A-Pay and use Bill Pay
  • Expanded Card Controls
    Manage cards, alerts, travel notices and more from desktop or mobile
  • Enhanced Security
    Added protection when enrolling or logging in
  • Credit Score Monitoring
    Track your credit and explore ways to improve your score
  • More Ways to Bank
    Open accounts, apply for loans, order checks and place stop payments

Because this is a new platform, everyone will need to complete a quick, one-time enrollment. To help make the process easy, we’ve included step-by-step information below, along with video walkthroughs for both Online24 and the Bronco Mobile app.

Bronco Mobile App Enrollment

  • Open the Bronco Mobile app and select Enroll.
  • Enter your information exactly as it appears in our records.
  • Keep your current username if it meets the new requirements, or create a new one.
  • Create your password and verify your identity with a one-time passcode.
  • Review your information and choose default accounts for deposits and transfers.
  • Enable Trusted Device on your personal phone for quicker future logins.

View Mobile Enrollment Tutorial

Desktop Enrollment

  • Visit our website and click Enroll Now below the login.
  • Enter your information exactly as it appears in our records.
  • Keep your current username if it meets the new requirements, or create a new one.
  • Create your password and verify your identity with a one-time passcode.
  • Review your information and choose your default accounts.
  • Follow the short guided tour to get familiar with the new layout.

View Online24 Enrollment Tutorial

Frequently Asked Questions

1. Why are we upgrading Online & Mobile Banking?
We're upgrading to provide a more modern, secure, and convenient digital banking experience. The new platform offers a consistent experience across desktop and mobile, improved self-service features, and a foundation for future enhancements.
2. When is the upgrade?
The new Online & Mobile Banking platform is expected to launch Monday, July 20, 2026. Current Online & Mobile Banking will be unavailable during the conversion weekend (July 17-19) while we complete the upgrade.
3. What should I do before launch?
Before launch, we recommend that you:
  • Verify your email address and mobile phone number are up to date.
  • Complete any online banking activities before the end of business Thursday.
  • Watch for updates from Bronco.
4. Will I need to enroll again?
Yes. All Online & Mobile Banking users will complete the enrollment process when the new platform launches. During enrollment, if your current username meets the new requirements, it will show in the username field. If nothing shows, you will need to create a new username then a new password.
5. What information will I need to enroll?
Please have the following available:
  • Social Security Number
  • Date of Birth
  • Email Address
6. Can I keep my current username and password?
Maybe. During enrollment, if your username meets the requirements, it will populate in the username field. If your old password meets the requirements, you can use that. If they do not meet the requirements, you will need to create a new username and password.
7. What if I don't have an email address?
An email address is required to enroll in the new platform. If you need to add or update your email address, please contact us before launch. We'll be happy to help.
8. Will my debit card still work during the upgrade?
Yes. The following services will continue to work during the conversion weekend:
  • Debit Cards
  • Credit Cards
  • ATMs
  • Direct Deposit
  • Call24
  • Scheduled transfers and deposits
9. What services will be unavailable during the conversion?
During the conversion weekend, the following services will be unavailable:
  • Online Banking
  • Mobile Banking
  • Mobile Deposit
  • Online loan payments
  • Online transfers
10. What happens to Bill Pay?
Your existing payees and scheduled payments will transfer to the new platform. Previous Bill Pay payment history will be transferred as well.
11. Do I need to download a new mobile app?
If you already have the Bronco Mobile app, you'll update your existing app, no new app needs to be downloaded.
  • If automatic app updates are enabled, you may not need to take any action as the update will process on its own.
  • If automatic updates are disabled, you'll likely be prompted to update the app when you open it.
  • New users can download the Bronco Mobile app beginning July 20.
12. Should I delete my current Bronco Mobile app?
No. If you already have the Bronco Mobile app, simply update it when prompted after launch.
13. What if I forget my password?
No problem. The new platform includes a self-service Forgot Password option, allowing you to securely reset your password without contacting Bronco.
14. What if my account becomes locked?
The new platform also includes a self-service account unlock feature. If you enter your password incorrectly multiple times, you can unlock your account by following the on-screen instructions.
15. Can I enroll before July 20?
No. Enrollment will begin when the new Online & Mobile Banking platform launches on July 20.
16. Will the new Digital Banking experience include a peer-to-peer payment platform?
Not at this time. As we continue to evaluate future enhancements, we're carefully considering the benefits, convenience, and potential risks of these types of services to ensure we're offering the right solution for our members. While we don't have a timeline to share, it's something we're exploring for the future.
17. How do I reconnect Quicken/Quickbooks?
For those that already use Quicken/Quickbooks, here is guidance for re-establishing connection.
18. Where can I get help?
We're here to help. If you have questions before, during, or after the upgrade, contact us 757.569.6000 or visit any Bronco branch. You can also find the latest updates at broncofcu.com/upgrade.

Open Your Next Account Online Securely, in Just Minutes

You’ve been meaning to do it for a while now. Maybe it’s the certificate you keep telling yourself you’ll open or a fresh checking account to finally get organized. But the branch hours have a way of slipping past you as the to-do list rolls over to next week.

Here’s some good news: that errand just got a whole lot easier.

Bronco Federal Credit Union now lets you securely open and fund a new account entirely online. And the whole thing takes just a few minutes.

What you can open online

The new online opening process covers the accounts our members reach for most:

  • Savings Account — your foundational account at Bronco and the starting point for membership.
  • Money Market Account — a flexible option for larger balances that puts your savings to work.
  • Christmas Club — a simple way to set money aside through the year so the holidays are covered when they arrive.
  • Buzz Club — a dedicated savings account for kids.
  • Certificates — lock in a set term and watch your savings grow at a fixed rate.
  • Checking Accounts — every one of our checking options is now available to open online.

Fund it your way

Opening an account is only half the equation. You’ll want to get money into it, too! It’s easy. You can fund your new account from:

  • A current Bronco account
  • A debit or credit card
  • An account at another financial institution

So whether your money is already with us or somewhere else entirely, you can get your new account up and running in the same sitting.

New to Bronco? Already a member? Either works.

If you’ve never banked with Bronco, you can become a member and open your first account online in one smooth process. And if you’re already part of the Bronco family, you can add that certificate, club account or second checking just as easily. No need to dig out your member number and head to a branch.

Ready when you are

The accounts you’ve been putting off don’t have to wait for the next time you can make it to a branch. Open one online, fund it in a few minutes and get back to your life.

Skip-A-Pay Made Easier

Life doesn’t always go according to plan. Whether you’re covering an unexpected expense, navigating a tight month or just need a little extra breathing room, we’ve got you covered with our new Skip-A-Pay feature.

Eligible members can now defer a qualifying loan payment quickly and conveniently right from our website, no phone calls required. It’s one less thing to worry about when life gets busy.

Here’s how it works:

  • Log in and visit the Skip a Payment page
  • Select your eligible loan and confirm your request
  • Your payment is deferred…simple as that

A small fee may apply, and not all loans are eligible. Check the page for full details and terms. If you have questions, our team is always here to help.

Get Started with Skip-A-Pay

Bronco Federal Credit Union Unveils Transformed Godwin Boulevard Branch

Bronco Federal Credit Union marked a milestone for the Suffolk community this week with the grand reopening of its newly renovated Godwin Boulevard branch. And the response from guests said it all: “I love it! Wonderful transformation!”

The celebration drew members, neighbors, business partners and community leaders for tours, refreshments and a chance to see the transformed space firsthand. Suffolk Mayor Michael D. “Mike” Duman joined Bronco CEO Mike Kenzie for remarks that reflected on the credit union’s nearly two-decade presence in the area.

“Today is not just about reopening a branch,” Kenzie told attendees. “It is about renewing our promise to this community, to our members, to our employees and to the people and families who will walk through these doors in the years ahead.”

The renovation was designed with members in mind, creating a warmer, more welcoming environment that reflects Bronco’s commitment to personal service. The design/build firm DEI led the project, with Denise Riddick overseeing the renovation and Ashley Covington guiding the branch’s updated branding and visual experience. The Suffolk Economic Development team also played a key role in organizing the event.

For Kenzie, the reopening carries a broader meaning: “This grand reopening is a sign of confidence. Confidence in this area, confidence in its people, confidence in its businesses and confidence in the future we can help build together.”

Community members are welcome to stop by the renovated Godwin Boulevard branch and discover how Bronco Federal Credit Union can support them at every stage of life.

Bronco Around Town – April 2026

Bronco Federal Credit Union had a full and rewarding April. From classroom visits and spring festivals to health fairs and our annual member meeting, our team was out in the community doing what we love most: connecting with the people we serve.

Financial Education in Schools
This month, Bronco staff visited students at Franklin High School and Southampton High School to share practical financial knowledge. Presentations covered a range of important topics, including the different types of accounts and their uses, budgeting and savings tips and online security best practices. These visits reflect our ongoing commitment to empowering the next generation with the tools they need to make smart financial decisions.


City of Franklin Spring Fest — April 11
Staff joined the community for the City of Franklin’s Spring Fest on April 11th. The weather was beautiful, and the Bronco booth was a crowd favorite — members and neighbors stepped right up to try their luck at a round of Plinko to see what prize they’d win! It was a wonderful afternoon of community spirit and fun.


Suffolk YMCA Healthy Kids Day — April 18
Bronco was proud to participate in the Suffolk YMCA’s Healthy Kids Day. This free annual event is designed to inspire children and families to stay active, healthy and engaged. Our mascot, Bronco, was on hand and thrilled to meet families from across the Suffolk community, helping spread the word about our commitment to member wellness beyond just finances.


Annual Member Meeting — April 28
On April 28th, members gathered for the annual business meeting, enjoyed fun door prizes and celebrated the highlight of the evening: the announcement of this year’s scholarship recipients.

We’re thrilled to share that we awarded a total of $23,000 in scholarships to deserving students this year.

  • Rhea Cutchins — John A. Glasgow Scholarship | $5,000
  • Owen Bailey — John A. Glasgow Scholarship | $5,000
  • Adin Brown — Charles A. Wrenn Scholarship | $3,000
  • Cooper Bass — James C. Copeland Scholarship | $3,000
  • Andrew Hinson — Robert T. Petty Scholarship | $1,000
  • Cole Hewett — Robert T. Petty Scholarship | $1,000
  • Isabelle Melbye — Bronco Federal Credit Union Scholarship | $3,000
  • Ryan Ferrell — Bronco Federal Credit Union Scholarship | $1,000
  • David Cuthbertson — Bronco Federal Credit Union Scholarship | $1,000

A special highlight of the evening came when Cooper Bass, recipient of the James C. Copeland Scholarship, was recognized alongside Mr. Copeland himself — the namesake of the award — who was in attendance to share in the celebration.

We’re grateful for the opportunity to serve and give back to the communities we call home. Here’s to many more moments of connection, education and celebration ahead!

A simpler way to do loans

Getting the loan you need shouldn’t feel complicated. And now, it doesn’t have to.

Whether you’re buying a car, planning a road trip in an RV, heading out on the water, upgrading your motorcycle or covering everyday expenses with a personal loan, we’ve made the process of applying for a Bronco FCU loan easier than ever. You can now apply:

  • Online, anytime it works for you
  • In person, with a team ready to help

Same great rates. Same trusted service. More flexibility.

Use our application portal to apply to:

  • Auto loans (new or used)
  • RV loans
  • Boat loans
  • Motorcycle loans
  • Personal loans

Apply online or stop by a branch to get started today.

Community Shredding

Our next Community Document Shredding Event will be held on Friday, May 1st, 10am to 12pm at our Stewart Drive branch. To participate, please observe the following:

  • Only 5 boxes/bags per vehicle
  • Remove all documents from folders or binders
  • No spiral notebooks or binding of any kind
  • No binder clips, only staples and small paper clips
  • No glass of any type
  • No household trash

With identity theft on the rise, we want to share some helpful tips on what should be shredded and when. While most of us already shred items like credit card offers or junk mail, there are other documents we may overlook, such as your Bronco Federal Credit Union statements, receipts, insurance policies, and more. Any document containing your name or personal information could be used for identity theft.

However, not everything needs to be shredded. Be sure to keep permanent records like paperwork related to taxes, home construction or improvements, business expenses, marriage licenses, and birth certificates. It’s also a good practice to save receipts for significant purchases.

Here is a chart with some items and recommendations on how long to keep:

ItemHow long to keep
Monthly utility billsUntil they’re paid, unless needed for tax purposes.
ATM receiptsUntil you have balanced your checkbook.
Medical billsUntil they’re paid, unless you deduct medical expenses from your taxes.
Canceled checksIf you still get these, you can shred immediately unless you need to keep for tax purposes.
Credit union statementsUntil your checkbook has been balanced, unless you need them for tax purposes.
Pay stubsUntil you have balanced your W2 at the end of the year. If you’re considering a loan for a major purchase, like a house, keep until the loan is closed.
Monthly/quarterly account statementsUntil the annual statement arrives.
Credit card statementsOne year, unless needed for tax purposes.
Credit card receiptsOne year, unless needed for tax purposes.
Expired credit cardsDestroy immediately.
Tax returns and supporting documentsSeven years. You can be audited for no reason up to three years after you file a return. If you omit 25 percent of your gross income, that period extends to six years.
Records of selling a houseSeven years (Documentation for Capital Gains Tax).
Records of buying a houseUntil you have sold the home. Any documents related to taxes should be held for seven years.
Records of home improvementsSeven years after filing the tax return that includes the income or loss on the home when it’s sold.
Product warrantiesUntil you no longer own or use the product, or until the warranty expires, whichever comes first.
Retirement plan statementsKeep the annual statements as long as you have assets in the plan.
Year-end account statementsUntil you no longer own the investment.
Loan paperworkUntil the loan is paid. If you receive a payoff statement once the loan is paid, keep that indefinitely.
Insurance policiesAs long as you own the policy.
Marriage licenseNever destroy.
Birth certificateNever destroy.
WillsNever destroy.
Adoption papersNever destroy.
Death certificatesNever destroy.
Records of paid mortgagesNever destroy.

Bronco Federal Credit Union is committed to helping our members safely dispose of sensitive documents. That’s why we partner with a trusted shredding company to host community shred days, usually held twice a year in April and October.